Complaints and Concerns
If you have any concerns or complaints you can direct them to the Academic Manager. For administrative purposes we advise you to direct all issues of concern in writing. In turn you will be contacted in writing and this will be followed up with a telephone call.
The Professional IQ College team will endeavour to solve all issues that impact your studies in a timely and efficient way. We are dedicated to making sure you have everything you need to succeed in your studies and professional development.
If you feel that your issue is unresolved and you wish to make a complaint against the College, you can download the “Complaints Kit for Formal Complaints about Providers”. This kit is downloadable from the NZQA website: www.nzqa.govt.nz