Students with Specific Needs
If you have specific learning needs, you will need to inform the College of these before you start your course or qualification. You will also need to inform your Student Liaison and assessor at the beginning of the Programme, before you complete any assessments.
The College will take into account your needs at the start of your programme and will endeavour to meet your learning requirements wherever possible. We will only be able to make reasonable adjustments to meet your needs and therefore require that you discuss these with the Academic Manager before starting your programme/module. For example we can provide course materials in an alternative media such as enlarged print or on computer disk, special enrolment conditions, or assessment help such as a reader/writer.
Complaints and Concerns
If you have any concerns or complaints you can direct them to the Academic Manager. For administrative purposes we advise you to direct all issues of concern in writing. In turn you will be contacted in writing and this will be followed up with a telephone call.
The Professional IQ College team will endeavor to solve all issues that impact your studies in a timely and efficient way. We are dedicated to making sure you have everything you need to succeed in your studies and professional development.
If you feel that your issue is unresolved and you wish to make a complaint against the College, you can download the “Complaints Kit for Formal Complaints about Providers”. This kit is downloadable from the NZQA website: www.nzqa.govt.nz
Appeals of Assessment Results
The appeal of assessment results is different from lodging complaints and reassessment. You must complete an Assessment Appeal form (Form 7.3). All correspondence must be communicated in writing to the Academic Manager of Professional IQ College. To ensure objectivity and lack of bias, an independent assessor will be used to investigate the appeal.