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Event Detail
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As of 15 March 2021 the move to financial adviser licensing begins with the transitional licence stage.
There are a number of conditions and requirements for a transitional licence for Financial Advice Providers (FAP). One of these is that a FAP must have an internal process for resolving client complaints.
Whilst it is important to have a good complaint process it is also vital to have a good knowledge of how to deal with a complaint to enhance the chances of an early resolution.
Trevor Slater, who is an expert in complaint handling processes and resolution skills, will be providing training for IBANZ Members & PIQ College clients.
In this short and free webinar Trevor will provide a preview of the training that will be available in the following weeks.
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All Coming Instances
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10:30AM - 11:00AM, Tue, 09 Mar 2021
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Registrations Close:
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08 March 2021
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Class Limit:
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200
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Presenter:
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Trevor Slater
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Venue:
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Online:
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For those registered by webinar the links will be sent the day prior.
These links will not be sent BCC so if you have any objections to your name being viewed by others on the webinar please make contact with the office.
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