Clients often ask you for assistance when making a claim. This workshop will consider your role in claims. Using real examples from income protection and general insurance complaints considered by the Insurance & Savings Ombudsman Scheme, this workshop will discuss:

• key areas where you can assist clients when they make a claim
• good practice and what to avoid
• issues to consider when becoming involved in a claim on behalf of a client
• the boundaries of your role in relation to clients’ claims

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.