- Discuss characteristics of a range of services and products, including personal transactions, savings, personal lending and home lending products and delivery channels. Discuss options for ownership and explain the importance of understanding how and by whom accounts are to be operated.
- Understand specific issues that may affect the application and approval, management, collections and recoveries processes.
- Apply the six step process to a range of standard banking situations to identify appropriate products and services to meet clients’ needs. Discuss products and services specific to the banking sector, at a level that is appropriate to be able to work in an entry level or intermediate operational role.
- Understand the lending process from initial application to final repayment. Including assessment, approval, management, collections and recoveries