Broker Support Broker Practice Module

$120.00 +GST Retail

Understanding the Insurance Process, Policy Construction and claims principles are key to providing correct advice to clients. This module explores these key parts of the insurance process.

Allow 60 days for completion. Assessment is available on your learning dashboard, by way of brief online quiz or written answers.

Enrolment required                              Enrolment InfoDistance Learning

Learning Units Included

The Insurance Process and Policy Construction


The purpose of this course is to provide an understanding of the basic parts of an insurance policy, and the implications of those parts on the application of cover. 

Once the purpose of the individual parts of an insurance policy are understood the policy document can be more readily interpreted. This module assists in giving a broker a toolbox to identify what type of cover, and from which provider, is appropriate for a client’s needs in a particular class of risk.

  • Identify and interpret various policy components
  • Understand the basic underwriting process
  • Understand the insurance application process
  • Discuss Utmost Good Faith, Duty of Disclosure and Material Fact issues

Claims Principles


It is easy, when working with insurance products, to focus solely on the marketing and selling of those products.  A broker needs to remember that his/her role extends beyond the moment when a signature is placed on the bottom of a contract.

It extends to:

  • Following up on clients
  • The continual assessment of their client’s needs, and
  • To helping the client through the claim process if and when that time arises.

The Claims Principles Online Course will take you through the four stages:

  • Notifying the insurer
  • Insurer confirms facts 
  • Insurer makes a decision, and
  • Insurer settles claim.
  • Your legal obligations
  • To understand the four stages of the claims process
  • Your role in the claims

© Copyright Professional IQ College Ltd. Private information collected for this website is governed by our Privacy Policy. Read our Terms & Conditions
Unit 4D, 2B William Pickering Drive, Rosedale, Auckland 0632

Powered by streamSWEET CMS