Broker Support Core Module

$350.00 +GST Retail

The Core module learning objectives are:

  • Insurance Essentials provides an understanding of how the New Zealand insurance industry developed, how it works and the basic principles on which the New Zealand insurance industry is based
  • Introduces the legislation and codes in an easy to understand module
  • Communication is an essential skill for any broker and this paper takes you through the best ways to ensure two way communication with your clients and colleagues
  • The World of Insurance workshop is unique to PIQ College and follows the history of insurance up until today

Allow 90 days for completion. Assessment is available on your learning dashboard, by way of brief online quiz or written answers.

Enrolment required                              Enrolment InfoDistance Learning

Learning Units Included

Insurance Essentials


Understanding the historical aspects and the basic principles of the insurance industry in New Zealand is important for any adviser offering services to customers because it gives an overview of many of the peculiarities of the insurance industry and why things are done the way they are today.

This module is suitable for anyone within the insurance industry. Those just starting out will find it invaluable in providing the basis for their daily client relationships. Those who have been in the industry for some time will appreciate this module as a reminder of insurance basics.


  • An appreciation of the regulatory environment.
  • The classes of insurance and range of contracts available in New Zealand.
  • The structure of the insurance market in New Zealand and the principles on which the market is based.
  • How the history if the insurance industry has evolved, and used as an instrument of risk management.

The World of Insurance - Workshop


From the very origins of insurance through to the world of insurance as we know it today.  This workshop will open your eyes to the importance of insurance and, with a focus on the Christchurch earthquake as an example, the valuable contribution it makes to our global economy. 

Workshop contents include:

  • The origins of Insurance
  • How Lloyds of London evolved
  • Modern day insurance
  • World disasters
  • Christchurch and it's impact on the global Insurance underwriting market
  • Why was Christchurch unique in terms of consumer protection, and
  • Where to from here post the earthquake.

We will advise available times to students once this workshop has been scheduled.


  • Gain an overview of the history of insurance
  • Understand the insurnace industries importance in world events

Regulations for Financial Services


For many years the financial services markets in New Zealand operated under superficial regulation—that all changed in 2008.

In 2008, new legislation was introduced in an effort to provide more transparency and confidence in the New Zealand Financial services market.  It meant, in effect, that all financial advisers in New Zealand had to be registered, or come under a registered body. An overarching statement relating to these regulations reads:

"All financial advisers must be able to demonstrate they have the appropriate knowledge, skills and competency to give financial advice."
Regulation is a necessary evil in today’s society and it is imperative that you have a working understanding of the regulations and legislation that affect the work of a broker or financial adviser.  By showing you understand the regulatory side of your work you will begin to build trust and confidence with your clients.  You will come to understand the importance of Professional Indemnity Insurance and what is negligence in this regulated environment. 


  • What is a QFE, an AFA & RFA?
  • Who can do what?
  • Gain a working understanding of common legislation and Regulations, including: Financial Adviser Act 2008 Financial Advisers (Disclosure )Regulations 2010 The Privacy Act 1993 Fair Trading Act 1986 Consumer Guarantees Act 1993 Anti-Money Laundering and Countering Financing of Terrorism Act 2009 Codes of Practice

Communication in the Workplace


Effective communication in the workplace is vital.  All workplace activities and decisions involve communication.  It follows then, that to effectively function in the workplace requires us to have good communication skills.  In fact, whatever your position within your organisation, your performance will, to some extent, be judged by your ability to relate to others effectively and in an appropriate way.

Communication is the key to your success, and not just at work.  In every relationship throughout every sphere of your life, and throughout every moment, effective communication is vital. 


  • Respond to an inquiry
  • Listen, hear and understand a client’s needs;
  • Give information to clients;
  • Record and convey information; and

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