At claim time, many clients are disappointed and upset when their claim is either not met in full or declined. Clients are often not familiar with the details of their policy and are surprised when exclusions, definitions or policy limits mean their claim will not be paid in full. Using examples from complaints considered by the ISO Scheme, this webinar will look common:

• Exclusions, definitions and policy limits which cause confusion
• The ISO Scheme’s approach to these issues
• How you can assist clients to avoid these nasty surprises at claim time.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.