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Overview


Complaint Handling Process and Skills Session 1 (THIS IS NOT CORRECT LINK)

2021-060
CPD Points: 1.00
Duration: 1 hr
$74.00 +GST Retail
$89.00 +GST Learning Partner
Registration Closed

Event Detail

What does a compliant internal complaint process look like and why is it important (besides being a FAP licence requirement).

As financial advisers move into the new licensing regime a compliant internal complaint handling process will become more vital.  In this first webinar about internal complaint handling and skills, attendees will learn about each step involved in a compliant internal complaint process, the importance of each and how they can be applied in a financial advice environment.  The importance of why a good process makes for good business is also covered.


All Coming Instances

10:30AM - 11:30AM, Mon, 22 Mar 2021
Registrations Close: 22 March 2021
Class Limit: 100
Presenter: Trevor Slater
Venue:
Online: For those registered by webinar the links will be sent the day prior.

These links will not be sent BCC so if you have any objections to your name being viewed by others on the webinar please make contact with the office.
Registration Closed
 

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.

Full terms and conditions are available here
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