Complaint Handling Process and Skills Session 4

CPD Points: 1.00
Duration: 1 hr
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

In this final webinar in the complaint handling series Trevor will discuss how your pre-conceived ideas and existing beliefs can have a negative impact on the outcome of a negotiation and how to counter this.  He will also talk about the skill of reframing to avoid misinterpretation and highlight how the effects of emotions need to be considered and tips on debriefing and complaint avoidance.

All Coming Instances

10:30AM - 11:30AM, Tue, 20 Jul 2021
Registrations Close: 19 July 2021
Class Limit: 100
Presenter: Trevor Slater
Online: For those registered by webinar the links will be sent the day prior.

These links will not be sent BCC so if you have any objections to your name being viewed by others on the webinar please make contact with the office.
Registration Closed

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.

Full terms and conditions are available here
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