In this final webinar in the complaint handling series Trevor will discuss how your pre-conceived ideas and existing beliefs can have a negative impact on the outcome of a negotiation and how to counter this. He will also talk about the skill of reframing to avoid misinterpretation and highlight how the effects of emotions need to be considered and tips on debriefing and complaint avoidance.
Discounts are available for group bookings. Please enquire.
The running of this workshop is subject to minimum attendees.
No refund will be given if you do not notify us prior to the start of the event.