The regulations affecting the financial services industry require you to tell your customers about your complaints processes. Using real examples from complaints and complaint enquiries to the ISO Scheme, this webinar will look at how complaints processes and record keeping helped or hindered the resolution of the customer’s complaint. The webinar will also cover:
Discounts are available for group bookings. Please enquire.
The running of this workshop is subject to minimum attendees.
No refund will be given if you choose not to attend within 7 days of the event.