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Overview


Complaints compliance and record keeping

2015-107
CPD Points: 1.00
Duration: 1 hr
$88.70 +GST Retail
$73.91 +GST Learning Partner
Registration Closed

Event Detail

The regulations affecting the financial services industry require you to tell your customers about your complaints processes. Using real examples from complaints and complaint enquiries to the ISO Scheme, this webinar will look at how complaints processes and record keeping helped or hindered the resolution of the customer’s complaint. The webinar will also cover:

  • Requirements for complaints compliance
  • How effective complaints processes can result in business improvement
  • Examples of complaints processes and documents
  • Best practice in record keeping to assist in resolving complaints

 


All Coming Instances

10:00a.m. - 11:00a.m., Thu, 26 Nov 2015
Registrations Close: 24 November 2015
Class Limit: 30
Presenter: Karen Stevens
Venue:
Online:
Registration Closed
 

Terms and Conditions

Discounts are available for group bookings.  Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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