Conflict Management - MAT1
Set in the production office of fictional current affairs programme called 'Sighted,' this programme provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations. The programme deals with the more ordinary communications that go wrong, the personal and workplace costs of these and the possibilities of avoiding such situations and/or dealing constructively with them when they occur.
The programme offers insights into the following key elements of conflict and conflict management and summarises them in the following text screens:
What conflict is
Role of conflict in the workplace
Conflict management strategies
Constructive confilct management.
Duration: 45 min (incl. assessment)
CPD Points: 0.75