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Customer Service

144226
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$25.00 +GST Non-member
$25.00 +GST IBANZ Member

This programme focusses on both internal and external customers and clients using a fictional current affairs show called 'On This Day' and its presenter Naomi Henderson as a case study. Insufficent attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs, and productivity can also be a product of poor internal service.

The programme looks at the following:

Defining customer service and customers
What makes for better customer service practices
Sustaining good customer service
Concluding the customer transaction
Dealing with difficult customers.

Duration: 45 min (incl. assessment)

CPD Points: 0.75

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