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Overview


Dealing with conflict and unreasonable behaviour

2015-036
CPD Points: 1.00
Duration: 1 hr
$114.78 +GST Retail
$95.65 +GST Learning Partner
Registration Closed

Event Detail

This webinar looks at how to deal with unreasonable behaviour.  Share the ISO Scheme’s experience acquired over 20 years (handling over 42,000 complaint enquiries and investigating nearly 5,000 complaints) in dealing with disappointed and frustrated clients.

This webinar focuses on:

• Identifying unreasonable behaviour
• the ISO Scheme's approach to dealing with these
• Practical strategies for managing conflict and unreasonable behaviour


All Coming Instances

09:30a.m. - 10:30a.m., Wed, 08 Apr 2015
Registrations Close: 07 April 2015
Class Limit: 30
Presenter: Karen Stevens
Venue: Professional IQ/IBANZ Offices
Level 5
280 Queen Street
Auckland
New Zealand
This session is available via webinar.

Registration Closed
 

Terms and Conditions

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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