This webinar looks at how to deal with unreasonable behaviour.  Share the ISO Scheme’s experience acquired over 20 years (handling over 42,000 complaint enquiries and investigating nearly 5,000 complaints) in dealing with disappointed and frustrated clients.

This webinar focuses on:

• Identifying unreasonable behaviour
• the ISO Scheme's approach to dealing with these
• Practical strategies for managing conflict and unreasonable behaviour

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.