Dealing with difficult people – tips and techniques

CPD Points: 1.00
Duration: 1 hr
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

Unreasonable and demanding conduct by difficult clients and complainants is on the rise. Also, unreasonable conduct can take an inordinate amount of your time and money.

During this webinar you will learn:

  • How to respond to difficult client behaviours
  • How to manage unrealistic demands and expectations
  • How to respond constructively to challenging requests
  • How to communicate with empathy attention and respect.


All Coming Instances

11:30AM - 12:30PM, Wed, 23 Aug 2017
Registrations Close: 22 August 2017
Class Limit: 50
Presenter: Susan Taylor

For those using webinar the webinar link will be sent the day prior.

Registration Closed

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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