Dealing with vexatious/unreasonable complaints/litigants

CPD Points: 1.00
Duration: 1 hr
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

Impossible and unreasonable clients are almost always going to hold you responsible for their real or imagined misfortunes – regardless of whether you actual have erred in the advice provided. They are also, almost inevitably, the clients that you have going 'the extra mile' for. Very frequently, if they do commence Court proceedings or make a disciplinary complaint, they will represent themselves – making resolution far more complicated than would be the case, if they had competent legal advice. Further, there are more of these people around now – exacerbated by the reduction in civil legal aid, and the increase in society of a 'blame' culture. 
Richard has dealt with countless claims against professionals including many financial advisers, who have found themselves the subject of litigation brought by individuals like this. He will provide some accounts of his experiences dealing with such people, and some tools to minimise the risk of facing such claims, and how to deal with them when they arise.          

All Coming Instances

10:30AM - 11:30AM, Thu, 02 Aug 2018
Registrations Close: 01 August 2018
Class Limit: 50
Presenter: Richard Hern
Online: For those using webinar the webinar link will be sent the day prior.
Registration Closed

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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