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Overview


Dispute Resolution: Process and Skills

2014-078
CPD Points: 3.00
Duration: 3 hrs
$264.00 +GST Retail
$220.00 +GST Learning Partner

Event Detail

This workshop provides a knowledge of in-house and appropriate external dispute resolution services for the financial services industry. 

This workshop includes:

  • Discussion on the need for, and the appropriate systems required for, in-house and external dispute resolution services.
  • Analysis of potential disputes within the financial services industry.
  • Investigation of legitimate disputes and determining the appropriate action.
  • Implementation of the appropriate action in response to a legitimate dispute within the financial services industry.

Audience: All brokers who deal directly with clients.


Terms and Conditions

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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Unit 4D, 2B William Pickering Drive, Rosedale, Auckland 0632

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