Financial Products and Services for Clients

$678.00 +GST Retail

The third module of this qualification contains two unit standard and focuses on financial advice products and the process used to deliver advice to clients.

28197 is assessed by using workplace evidence and a verifier to assess your delivery of the 6 step financial advice process, and 28201 is based on written answers.

You can find out more about the assessment methods here...

Completion of 28197 is required within 90 days, and 28201 is required to be completed within 60 days.

Learning Units Included

Financial Products and Services for Clients parts 1,2


Part 1 - Understand Financial Products and Services;

  • Financial products and/or services; Savings & Investment; Insurance; Loans & Mortgages; Superannuation & Other Retirement Schemes; Banking & other financial products and/or Services

Part 2 –Relating to your Client

  • Using the Six Step Process to provide
  • Client profile
  • Communication and client attitude in a cultural context
  • Communication with client


  • Apply the six step process to a range of standard financial situations to identify products and services to meet clients’ needs by providing appropriate recommendations or referrals.
  • Discuss products and services used in different industry sectors by including at least three different products or services, from at least two different industry sectors.

Financial Products and Services for Clients part 3


Part 3 – Putting it all together

  • Establish a client relationship
  • Identify client objectives needs and financial situation
  • Analyse the client need
  • Present the strategy and solutions to the client in a way that the client understands
  • Agree and finalise a financial solution with the client
  • Agree on and provide ongoing client service
  • Understand how the level of understanding may be impacted by matters such as financial literacy, numeracy, literacy and language skills including where English is a second language, and disability.
  • Understand how customers’ different attitudes and experiences will influence their approach to financial decision making, and communicate financial information in a way that recognises clients’ cultural background and level of understanding.

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