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Overview


How FSCL goes about investigating a complaint and making a decision

2016-052
CPD Points: 1.00
Duration: 1 hr
$88.70 +GST Retail
$73.91 +GST Learning Partner
Registration Closed

Event Detail

Everybody hopes they never have a complaint that escalates to their dispute resolution scheme. But if you are ever faced with a complaint that is investigated by FSCL, how does FSCL go about investigating the complaint and making a decision?
What powers does FSCL have when making a decision?

Susan Taylor, FSCL’s CEO, will explain the process followed when a complaint is formally investigated by FSCL, what you can expect from an investigation and what is expected of you, from the initial intake through to a formal decision (if required).

Real case studies will be used.


All Coming Instances

11:30a.m. - 12:30p.m., Thu, 11 Aug 2016
Registrations Close: 10 August 2016
Class Limit: 50
Presenter: Susan Taylor
Venue: PIQ Boardroom
Level 5
280 Queen Street
Auckland
New Zealand
This session is available via webinar.
Registration Closed
 

Terms and Conditions

Discounts are available for group bookings. Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

 

 
Full terms and conditions are available here
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