Everybody hopes they never have a complaint that escalates to their dispute resolution scheme. But if you are ever faced with a complaint that is investigated by FSCL, how does FSCL go about investigating the complaint and making a decision?
What powers does FSCL have when making a decision?

Susan Taylor, FSCL’s CEO, will explain the process followed when a complaint is formally investigated by FSCL, what you can expect from an investigation and what is expected of you, from the initial intake through to a formal decision (if required).

Real case studies will be used.

Discounts are available for group bookings. Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.