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Overview


How not to respond to a complaint

2019-049
CPD Points: 1.00
Duration: 1 hr
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

When a client makes a complaint about you it can be difficult to know how to respond.

Using examples from complaints to the IFSO Scheme, this webinar will look at examples where the adviser’s response to a client complaint caused the complaint to escalate rather than be resolved. By looking at what not to do, the discussion will provide you with practical tips and strategies to help you respond to and resolve any client dissatisfaction at the earliest stages.

 

All Coming Instances

10:30a.m. - 11:30a.m., Thu, 20 Jun 2019
Registrations Close: 19 June 2019
Class Limit: 50
Presenter: Karen Stevens
Venue:
Online: For those registered by webinar the links will be sent the day prior.
Registration Closed
 

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.

Full terms and conditions are available here
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