When a client makes a complaint about you it can be difficult to know how to respond.

Using examples from complaints to the IFSO Scheme, this webinar will look at examples where the adviser’s response to a client complaint caused the complaint to escalate rather than be resolved. By looking at what not to do, the discussion will provide you with practical tips and strategies to help you respond to and resolve any client dissatisfaction at the earliest stages.

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.