How to have difficult conversations with unhappy clients

CPD Points: 1.00
Duration: 1 hr
$88.70 +GST Retail
$73.91 +GST Learning Partner
Registration Closed

Event Detail

Learn useful strategies and techniques for dealing with unhappy clients and see how you can preserve key clients relationships through successfully managing difficult conversations. The Insurance & Financial Services Ombudsman Scheme has been resolving complaints for 20 years. Karen Stevens, the Insurance & Financial Services Ombudsman, will share some examples from complaints to the IFSO and her own professional experience in dispute resolution to help you improve the outcomes of any difficult conversation you may have to have with a client.

This webinar will go into more depth about how to approach 'reasonable' client behaviour which was touched on in the "Dealing with conflict and unreasonable behaviour" webinar last year. While there will be some overlap this is a more indepth look at how to deal with unhappy but reasonable clients.


All Coming Instances

11:00AM - 12:00PM, Wed, 23 Mar 2016
Registrations Close: 22 March 2016
Class Limit: 50
Presenter: Karen Stevens
Venue: PIQ Boardroom
Level 5
280 Queen Street
New Zealand
This session is available via webinar.
Registration Closed

Terms and Conditions

Discounts are available for group bookings.  Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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