Learn useful strategies and techniques for dealing with unhappy clients and see how you can preserve key clients relationships through successfully managing difficult conversations. The Insurance & Financial Services Ombudsman Scheme has been resolving complaints for 20 years. Karen Stevens, the Insurance & Financial Services Ombudsman, will share some examples from complaints to the IFSO and her own professional experience in dispute resolution to help you improve the outcomes of any difficult conversation you may have to have with a client.
This webinar will go into more depth about how to
approach 'reasonable' client behaviour which was touched on in the "Dealing with conflict and unreasonable behaviour" webinar
last year. While there will be some overlap this is a more indepth look at how
to deal with unhappy but reasonable clients.
Discounts are available for group bookings. Please enquire.
The running of this workshop is subject to minimum attendees.
No refund will be given if you choose not to attend within 7 days of the event.