How to recognise and manage a complaint

CPD Points: 1.00
Duration: 1 hr
$88.70 +GST Retail
$73.91 +GST Learning Partner
Registration Closed

Event Detail

Many complaints that escalate to a dispute resolution scheme, the regulator or a court come about because the person or organisation complained about failed to recognise or respond well to the complaint. It’s easy to “get on the defensive” when replying to a complaint.

Similarly a business loses clients if a complaint is poorly handled.

Drawing on her experience in over 22 years in dispute resolution, FSCL’s CEO, Susan Taylor, will help you to understand:
• how to recognise a complaint, and
• how best to handle the complaint to avoid escalation to a dispute resolution scheme.

You will also learn how to avoid some common mistakes when responding to a complaint.

All Coming Instances

11:30AM - 12:30PM, Wed, 29 Jun 2016
Registrations Close: 28 June 2016
Class Limit: 50
Presenter: Susan Taylor
Registration Closed

Terms and Conditions

Discounts are available for group bookings. Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here


Full terms and conditions are available here
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