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Overview

Initial complaint responses – getting the messages through early

2016-072

CPD Points:	1.00
Duration:	1 hr

$88.70 +GST Retail

$73.91 +GST Learning Partner

Registration Closed

Event Detail

It is widely recognised that the chances of resolving a complaint are much higher early in the stages of a complaint handling process. However, one of the major challenges of doing so is getting your messages through to your client in those early stages.

This is often caused by the fact your client may be angry or emotional and is simply not hearing what you are trying to say. Despite previously having a good relationship with your client that ‘connection’ is lost when they are making a complaint.

In this session you will learn how to ‘fast connect’ and get your initial message through using behavioural matching.

You will also learn the importance of and how to establish the ‘what and why’ of the complaint early in the process and generating resolution choices.

This session will give you skills that will increase the likelihood of successful early resolution and increased client satisfaction and loyalty.

All Coming Instances

09:30AM - 10:30AM, Wed, 08 Jun 2016
Registrations Close:	07 June 2016
Class Limit:	40
Presenter:	Trevor Slater
Venue:
Online:

Registration Closed

Terms and Conditions

Discounts are available for group bookings. Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here

Discounts are available for group bookings. Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here

Discounts are available for group bookings. Please enquire.

The running of this workshop is subject to minimum attendees.

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here