Karen Stevens and Andrew Gunn will provide insights into complaint resolution and some of the common reasons why complaints are escalated to the dispute resolution scheme.
They will draw lessons from overseas research and the IFSO Scheme’s real case studies to help you and your team apply best practice in complaint resolution to get better client outcomes.
Discounts are available for group bookings. Please enquire.
The running of this workshop is subject to minimum attendees.
No refund will be given if you do not notify us prior to the start of the event.