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Overview


Insights into complaints resolution

2022-083
CPD Points: 0.50
Duration: 30 mins
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

Karen Stevens and Andrew Gunn will provide insights into complaint resolution and some of the common reasons why complaints are escalated to the dispute resolution scheme.


They will draw lessons from overseas research and the IFSO Scheme’s real case studies to help you and your team apply best practice in complaint resolution to get better client outcomes.

 

All Coming Instances

10:30AM - 11:00AM, Wed, 06 Apr 2022
Registrations Close: 05 April 2022
Class Limit: 200
Presenter: Andrew Gunn, Karen Stevens
Online: Webinar links will be sent to everyone registered the day prior.

These links will not be sent BCC so if you have any objections to your name being viewed by others on the webinar please make contact with the office.
Registration Closed
 

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.

Full terms and conditions are available here
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