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Overview


Is the NZ Standard for Internal Complaints Handling Practical in Todays Financial Sector?

2018-152
CPD Points: 1.00
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

‘AS/NZ 10002:2014 Guidelines for Complaint Handling in Organisations’ is the accepted process for internal complaint processes.  However, how practical is applying the principles of the Standard in today’s financial services industry?  Are the requirements reasonable and achievable?

In this session Trevor Slater will discuss the principles of the Standard and how and if they can be applied in a practical and economic way to today’s financial industry.

Trevor was a member of the Standards Committee who helped transform the Standard from an Internal one to one for New Zealand and Australia.  
 

All Coming Instances

10:30a.m. - 11:30a.m., Thu, 13 Sep 2018
Registrations Close: 12 September 2018
Class Limit: 50
Presenter: Trevor Slater
Venue:
Online:

For those using webinar the webinar link will be sent the day prior.

Registration Closed
 

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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