Every year more than 3000 customers of financial service providers call the ISO Scheme to complain about their financial service provider. This webinar will look at the trends for these complaints and any key issues that emerge in 2015. The webinar will also look at how to avoid recurring issues such as:
Clients’ failure to meet their obligations
- clients misunderstanding product terms
- the role of the adviser; and
Many of these issues could have been avoided. Learn from the complaints made to the ISO Scheme in 2015 to better prepare your business to avoid or minimise complaints in the future.