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Recorded Webinar

Missed a Webinar?

The following videos are recorded workshops and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Each recording has a short quiz or simple assessment for completion once you have watched it, in order for structured CPD points to be awarded. Recorded webinars are available where live sessions are not planned.


Dealing with difficult people – tips and techniques

V58DEAL
1.00 CPD Points

Unreasonable and demanding conduct by difficult clients and complainants is on the rise. Also, unreasonable conduct can take an inordinate amount of your time and money.
 

Dealing with Emotions in Negotiations (including debriefing)

V56DEAL
1.00 CPD Points

This webinar is webinar 5 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment. Upon completion of the full course attendees will be issued with a completion certificate. There is also the option of undertaking any of the webinars individually and not as part of the certificate course as each is ‘self-contained’. There is also an additional complaint handling webinar for those interested.
 

Detecting Deception

V50DETECT
1.00 CPD Points

Have you ever felt that during a conversation or interview the person speaking to you is not telling you everything but you can’t pinpoint the problem? In this fascinating session participants will be introduced to the practice of Scientific Content Analyses (SCAN). Used all over the world as an investigative tool SCAN shows you how to recognise, by using some easy to learn techniques, if someone is being deceptive.
 

Differentiating in a Crowded Marketplace

V106CROW
1.00 CPD Points

There have always been a lot of independent insurance brokers and agents in the marketplace, just as there are today. But the competition seems to be increasing daily, thanks largely to the proliferation of digital technology and online marketing.
 

Driving Growth: Turning Your Part-Time Clients Into 100% Full-time Clients

V57DRIVE
1.00 CPD Points

The financial services industry is currently facing several key challenges: increasing competition, industry consolidation, rapidly changing technology, a soft market (for rates, premiums, and fees), and an increasing number of regulatory requirements. All these factors make it difficult for firms to produce consistent, positive, organic growth.
 

Ethical Dilemmas

V10MD
1.50 CPD Points

Where do we draw the ethical line? It can be like finding a needle in a hay stack or drawing a line in the sand. What is ethics? What are the ethical challenges in the insurance and financial services industry? - Duration:1.26
 

FREE - Prospecting Master Class

V115FREE
1.50 CPD Points

You already know you should be doing some prospecting for new clients. But there’s too much other stuff going on. So you put it off.
 

Health and Safety at Work 2015

v14HS
1.00 CPD Points

The new The Health and Safety at Work Act 2015 takes effect on 4 April 2016. Are you ready? - Duration 1:07
 

Helping Clients Understand Meth Risk

v34METH
1.00 CPD Points

Media attention in recent months has shone a light on the growing awareness of how methamphetamine use and manufacture is compromising property assets. This awareness has seen more people make meth testing part of their pre-purchase due diligence. This in turn has meant that claim numbers have increased dramatically. - Duration: 1.10
 

How To Ease Your Work/Life Imbalance

V123EASE
1.00 CPD Points

Tactics to bringing balance back to your life
 
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