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Recorded Webinar

Missed a Webinar?

The following videos are recorded workshops and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Each recording has a short quiz or simple assessment for completion once you have watched it, in order for structured CPD points to be awarded. Recorded webinars are available where live sessions are not planned.


Policy Interpretation

V114POL
1.00 CPD Points

Andrew Hooker will lead a seminar covering off the important principles of the interpretation of insurance policies, some of the common rules, case law and areas of importance for brokers.
 

Principles of Risk Management

V15PR
1.50 CPD Points

Clients rely on their Insurance coverage to support recovery in the unlikely event of a loss. Losses fall in to many different categories, some of which are difficult to manage, an obvious example is the Christchurch Earthquake’s. - Duration: 1.12
 

Privacy Act 2020

V145PRIV
1.00 CPD Points

Crossley will highlight the key changes to the current privacy laws when the Privacy Act 2020 come into force on 1 December 2020. This will include:
 

Professional & Effective Broker

V41PROF
1.00 CPD Points

Learn about how to improve your skills as a broker. This workshop is one in a 3 part series. Ethical Dilemmas & The Ins & Outs of Insurance Broking are the other 2.
 

Putting pen to paper - how to write a good letter to deal with a complaint

V46PEN
1.00 CPD Points

Everybody in business receives a complaint from time to time. Many people’s natural reaction to a complaint is to be defensive and sometimes angry. Unfortunately a defensive response is unlikely to resolve a complaint and may make matters worse, with the complaint escalating to FSCL or other external dispute resolution scheme.
 

Quit apologising, over-explaining and justifying

V88QUIT
1.00 CPD Points

Many women (and men!) hold themselves back by constantly second guessing themselves and demonstrating cautious behaviour. This often presents itself as apologetic language, but also as spending considerable time over-explaining or justifying a point.
 

Reaching Out: How to Obtain Appointments With Prospective Clients

V109REACH
1.00 CPD Points

There are two ways to acquire new clients, either they come to you or you go to them. In this webinar you will learn how to successfully reach out to prospective clients and convert them into appointments to drive new business growth for your business. You will discover the techniques top insurance brokers, advisors and agents use to quickly build overflowing sales pipelines filled with future great clients.
 

Recent Cases from the Courts in 2016

V37CASES
1.00 CPD Points

Like to know what's been going on in legal circles for Brokers this year then this is the workshop for you
 

Recent Travel Insurance Cases

V82TRAV
1.00 CPD Points

Complaints to FSCL about declined travel insurance claims are on the rise.
 

Reinsurance 101

V13RI
1.50 CPD Points

Ever wondered how reinsurance works> What is it, and why do insurers by it. - Duration 1:23
 
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