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Detecting Deception

2017-024
1.00 CPD Points
17 April 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Have you ever felt that during a conversation or interview the person speaking to you is not telling you everything but you can’t pinpoint the problem?
 

Google My Business

2018-027
1.00 CPD Points
18 April 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
How To Get A Top Google Ranking And Much More Business With A Google My Business Listing
 

Tips for avoiding complaints

2019-021
02 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Using cases where the adviser has successfully ‘defended’ a complaint and why/how.
 

Business Interruption – Importance of cover for Additional Increase in Cost of Working

2015-142
1.00 CPD Points
07 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
BI is more than just the insurance of Gross Profit. Cover is automatically provided for Increased Costs as part of the Gross Profit item. But there are limitations to what can be claimed under this item – often referred to as Item 1(b).
 

So, You want to be a mediator?

2019-019
1.00 CPD Points
08 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Learning the basics of mediation and how to apply them to client interactions
 

What should your internal complaints process look like

2019-020
19 June 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Having a compliant process and knowledgeable staff is a vital part of good business.
 
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