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Online Videos

The following videos are available for your purchase. They can be viewed within the learning module page of your account dashboard. Each Video has a short quiz or simple assessment for completion once you have watched it, in order for structured CPD points to be awarded.


Complaints Resolution Series Part 1

VCOMP1
0.50 CPD Points

The first tutorial video in a series of 4 that examines why you must have a robust complaint procedures. Listen in as Trevor Slater explains the benefits to your customers and your business. - Duration .16
 

Complaints Resolution Series Part 2

VCOMP2
0.50 CPD Points

The 2nd of 4 videos explaining the benefits of a robust customer complaints procedure for your business. Join Trever Slater as he guides you towards establishing your own procedures. - Duration .31
 

Complaints Resolution Series Part 3

VCOMP3
0.50 CPD Points

This is the third in a series of 4 webinar style videos designed to help you deal with customer complaints. Listen to Trevor Slater as he explains how to turn a dissatisfied customer into a raving advocate! - Duration .26
 

Complaints Resolution Series Part 4

VCOMP4
0.50 CPD Points

This is the last of 4 webinar style videos to help you deal with customer complaints in the most effective and productive manner. - Duration .28
 

Core Knowledge

VCOMP5
0.50 CPD Points

The Core Knowledge Video provides brief information on the Core Knowledge module, learning content, distance learning and the learning material.
 

Overview of all Modules

VOVER5
0.50 CPD Points

The Overview of all Modules is a brief overview of the Level 5 qualification it includes the content of each strand, study commitment required and duration of each strand.
 

Overview of General Insurance Module

GIOMP6
0.50 CPD Points

General Insurance provides an understanding of the level of professionalism required in the Insurance industry. You will gain an understanding of the wider General insurance environment and research fit for purpose financial or insurance solutions.
 

Overview of Investment Module

INVES5
0.50 CPD Points

The Investment Video provides brief information on the Investment Knowledge module, learning content, distance learning and the learning material.
 
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