Contact

Online Videos

The following videos are available for your purchase. They can be viewed within the learning module page of your account dashboard. Each Video has a short quiz or simple assessment for completion once you have watched it, in order for structured CPD points to be awarded.

Complaints Resolution Series Part 1

VCOMP1

0.50 CPD Points

The first tutorial video in a series of 4 that examines why you must have a robust complaint procedures. Listen in as Trevor Slater explains the benefits to your customers and your business. - Duration .16

Complaints Resolution Series Part 2

VCOMP2

0.50 CPD Points

The 2nd of 4 videos explaining the benefits of a robust customer complaints procedure for your business. Join Trever Slater as he guides you towards establishing your own procedures. - Duration .31

Complaints Resolution Series Part 3

VCOMP3

0.50 CPD Points

This is the third in a series of 4 webinar style videos designed to help you deal with customer complaints. Listen to Trevor Slater as he explains how to turn a dissatisfied customer into a raving advocate! - Duration .26

Complaints Resolution Series Part 4

VCOMP4

0.50 CPD Points

This is the last of 4 webinar style videos to help you deal with customer complaints in the most effective and productive manner. - Duration .28

Page