The following videos are available for your purchase. They can be viewed within the learning module page of your account dashboard. Each Video has a short quiz or simple assessment for completion once you have watched it, in order for structured CPD points to be awarded.
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VCOMP1 0.50 CPD Points
The first tutorial video in a series of 4 that examines why you must have a robust complaint procedures. Listen in as Trevor Slater explains the benefits to your customers and your business. - Duration .16
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VCOMP2 0.50 CPD Points
The 2nd of 4 videos explaining the benefits of a robust customer complaints procedure for your business. Join Trever Slater as he guides you towards establishing your own procedures. - Duration .31
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VCOMP3 0.50 CPD Points
This is the third in a series of 4 webinar style videos designed to help you deal with customer complaints. Listen to Trevor Slater as he explains how to turn a dissatisfied customer into a raving advocate! - Duration .26
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VCOMP4 0.50 CPD Points
This is the last of 4 webinar style videos to help you deal with customer complaints in the most effective and productive manner. - Duration .28
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VCOMP5 0.50 CPD Points
The Core Knowledge Video provides brief information on the Core Knowledge module, learning content, distance learning and the learning material.
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VOVER5 0.50 CPD Points
The Overview of all Modules is a brief overview of the Level 5 qualification it includes the content of each strand, study commitment required and duration of each strand.
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INVES5 0.50 CPD Points
The Investment Video provides brief information on the Investment Knowledge module, learning content, distance learning and the learning material.
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