Putting pen to paper - how to write a good letter to deal with a complaint

CPD Points: 1.00
Duration: 1 hr
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

Everybody in business receives a complaint from time to time. Many people’s natural reaction to a complaint is to be defensive and sometimes angry. Unfortunately a defensive response is unlikely to resolve a complaint and may make matters worse, with the complaint escalating to FSCL or other external dispute resolution scheme.

Drawing on real case examples, this workshop will teach you how to write:
A good letter responding to a complaint
A good letter of apology (where appropriate)
Tips and techniques to help prevent the complaint escalating to FSCL or external dispute resolution scheme.

All Coming Instances

11:30AM - 12:30PM, Thu, 23 Mar 2017
Registrations Close: 22 March 2017
Class Limit: 20
Presenter: Susan Taylor

For those registered for the webinar option the link will be sent the day prior.

Registration Closed

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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