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Overview


The FSCL conciliation process – the why and how to conciliate a case & the benefits of conciliation

2017-144
CPD Points: 1.00
Duration: 1 hr
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

In this webinar, Stephanie will talk about what conciliation is, and FSCL’s conciliation process within the context of FSCL’s overall investigation process. Stephanie will also talk about the situations when a FSCL case manager might suggest conciliation as a way to bring the complaint to resolution, and will give some tips on how to approach a conciliation conference. With reference to some real-life case examples, Stephanie will also discuss why the conciliation process can be a more effective way of resolving a complaint than a decision being issued, and the benefits of conciliation for both parties to the dispute.

All Coming Instances

11:30a.m. - 12:30p.m., Tue, 21 Nov 2017
Registrations Close: 20 November 2017
Class Limit: 50
Presenter: Stephanie Newton
Venue:
Online:

For those using webinar the webinar link will be sent the day prior.

Registration Closed
 

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you choose not to attend within 7 days of the event.

Full terms and conditions are available here
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