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Overview


Tips for avoiding complaints

2019-021
CPD Points: 1.00
Duration: 1hr
$89.00 +GST Retail
$74.00 +GST Learning Partner
Registration Closed

Event Detail

Whilst complaints are a great way to improve your business it is good to learn from them and reduce the likelihood of complaints especially those that can escalate.

In this session Trevor Slater who has over 20 years’ experience in financial complaint handling will discuss:

How to use complaint information to improve your business and how to ensure it is captured.
What are the ramifications of not learning from complaints.
What are the warning signs of a potential high need client (one that is likely to create a complaint).
Some simple tips on how to stay out of trouble.

Trevor will also talk about a recent case study and what can be learnt from it.

 


All Coming Instances

10:30AM - 11:30AM, Thu, 02 May 2019
Registrations Close: 01 May 2019
Class Limit: 50
Presenter: Trevor Slater
Venue:
Online: For those registered by webinar the links will be sent the day prior.
Registration Closed
 

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.

Full terms and conditions are available here
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