By Trevor Slater
Why, when you meet some clients they instantly like you, whilst
sometimes you need to work hard to create that connection? Why do
clients sometime go ‘cold’ on you?
Research shows that ‘we tend to like people like ourselves’. And,
when we like people and have a good connection, communication is far
more efficient and effective!
However, you also need to be aware that the words you use (or say) could
well be interpreted (heard) differently by your client. You need to
consider how to frame a question or statement to ensure the right
message gets through.
In this session you will learn how to:
- mirror another person’s behavioural traits in a way that facilitates instant rapport
- check your perspective so you can see all sides
- reframe your questions and statements to ensure the right message is received
Practical examples and real life stories are shared in this webinar to demonstrate how these skills work.