When you talk, what does your client hear?

1.00 CPD Points
$89.00 +GST Retail
$74.00 +GST Learning Partner

Learn Module Detail

By Trevor Slater

Duration: 48:30


Why, when you meet some clients they instantly like you, whilst sometimes you need to work hard to create that connection? Why do clients sometime go ‘cold’ on you?

Research shows that ‘we tend to like people like ourselves’. And, when we like people and have a good connection, communication is far more efficient and effective!

However, you also need to be aware that the words you use (or say) could well be interpreted (heard) differently by your client.  You need to consider how to frame a question or statement to ensure the right message gets through.

In this session you will learn how to:

  • mirror another person’s behavioural traits in a way that facilitates instant rapport 
  • check your perspective so you can see all sides 
  • reframe your questions and statements to ensure the right message is received

Practical examples and real life stories are shared in this webinar to demonstrate how these skills work.

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