In the last year, the IFSO Scheme has seen an increase in issues in relation to claims for methamphetamine damage and with earthquake repairs. These emerging issues have meant that insurers have had to look closely at their policy wordings and the IFSO Scheme has worked with insurers to assist them resolve issues with their clients.

One of the most universally challenging activities, across all industries and markets is trying to get you and your product or service ‘out there’ and known to the people who count (and who you don’t at this stage know). How can you do it in a way that doesn’t come across as pushy, but also doesn’t waste your time.

This webinar is webinar 4 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment. Upon completion of the full course attendees will be issued with a completion certificate. There is also the option of undertaking any of the webinars individually and not as part of the certificate course as each is ‘self-contained’. There is also an additional complaint handling webinar for those interested.

This webinar is webinar 5 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment. Upon completion of the full course attendees will be issued with a completion certificate. There is also the option of undertaking any of the webinars individually and not as part of the certificate course as each is ‘self-contained’. There is also an additional complaint handling webinar for those interested.

Whether talking to a client; a staff member; interviewing a potential employee; or just entertaining around the dinner table – you could benefit greatly by knowing these essential secrets for’ persuasive discussions’ and selling.

This webinar is webinar 6 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment. Upon completion of the full course attendees will be issued with a completion certificate. There is also the option of undertaking any of the webinars individually and not as part of the certificate course as each is ‘self-contained’. There is also an additional complaint handling webinar for those interested.

Delightful tricks that will have you saying ‘wow’ every few moments. In essence, conquer your pain of email and become a master of communication, customer service and response

This webinar looks at how a compliant and efficient internal complaint process looks like and introduces participants to the skills to increase the chances of an early resolution.

Debbie was one of the first to conduct email marketing in NZ, wrote several books on it and is still going strong 16 years later. Learn how to do a successful email campaign and/or newsletter to help grow your business results, improve branding and add value to your client service.