We will discuss a Business Interruption calculation of loss as a worked example.

How to create systems and strategies to design a nurture strategy that works for you and your customers and means that each subsequent interaction with your customer or prospect is a value based one. This will include a reference to keeping in touch with your existing database in a way that not only ensures repeat business/ cross selling and upselling, but quality referrals and recommendations.

Whether talking to a client; a staff member; interviewing a potential employee; or just entertaining around the dinner table – you could benefit greatly by knowing these essential secrets for’ persuasive discussions’ and selling.

This webinar is webinar 6 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment. Upon completion of the full course attendees will be issued with a completion certificate. There is also the option of undertaking any of the webinars individually and not as part of the certificate course as each is ‘self-contained’. There is also an additional complaint handling webinar for those interested.

Pollution events and resultant Environmental issues are becoming an increasingly topical issue for the NZ public with increased regulator activity and enforcement. The cost to businesses through fines, clean-up costs, civil claims and reputational damage can be significant. Traditional liability insurances do not adequately address these exposures and in this webinar Delta Insurance will discuss the risks, the gaps in traditional insurance policies and available solutions in the marketplace.

This course covers both the theory and practice of Contract Works Insurance and provides a broad but detailed overview of the industry and its component parts, players and products.

Often expert evidence is required when assessing vehicle claims. Sometimes clients disagree with this evidence and other times expert evidence can assist your clients.

Delightful tricks that will have you saying ‘wow’ every few moments. In essence, conquer your pain of email and become a master of communication, customer service and response

Sometimes claim decisions are made on the basis of the specific meaning of policy provisions or even single words.

Different ways to insure wages (including Dual Wages) – and what is best for your clients?