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Tips for avoiding complaints

2019-021
1.00 CPD Points
02 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Whilst complaints are a great way to improve your business it is good to learn from them and reduce the likelihood of complaints especially those that can escalate.
 

Business Interruption – Importance of cover for Additional Increase in Cost of Working

2015-142
1.00 CPD Points
07 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
BI is more than just the insurance of Gross Profit. Cover is automatically provided for Increased Costs as part of the Gross Profit item. But there are limitations to what can be claimed under this item – often referred to as Item 1(b).
 

So, You want to be a mediator?

2019-019
1.00 CPD Points
08 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Learning the basics of mediation and how to apply them to client interactions
 

A Compliance and Risk Event Management Plan - For when things go wrong

2019-045
1.00 CPD Points
09 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
A presentation on how to implement a plan to help your business report and manage Compliance and Risk Events when they occur – A CARE Management Plan
 

Action Planning: How to Create Marketing Action That Get Implemented and Produce Results

2019-038
1.00 CPD Points
14 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
More details to come.
 

That sinking feeling – gradual damage and disappointed clients

2019-048
1.00 CPD Points
21 May 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Using case studies to explore claims declined on the basis that the damage was gradual, this webinar will consider the policy wording and clients expectations.
 

Email Marketing Outreach: How to Use Email to Get The Attention and Interest from Prospective Client

2019-039
1.00 CPD Points
13 June 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
More to come.
 

What should your internal complaints process look like

2019-020
19 June 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Having a compliant process and knowledgeable staff is a vital part of good business.
 

How not to respond to a complaint

2019-049
1.00 CPD Points
20 June 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
When a client makes a complaint about you it can be difficult to know how to respond.
 

Newsletter Writing for Financial Services Part 1

2019-035
1.00 CPD Points
25 June 2019
PIQ Boardroom
Level 5 280 Queen Street Auckland New Zealand All sessions are available via webinar unless specified.
Newsletter strategy and planning and content
 
news

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