Terms & Conditions

This site and its content are made available for the purposes of booking workshops and purchasing online education in various forms, and providing an online portal for IBANZ members and Professional IQ college students.

It includes terms and conditions related to enrolment of NZQA Qualifications, here as well as online shopping terms and conditions below.

Secure Shopping

IBANZ and Professional IQ are conscious of the need for privacy & security for your Internet shopping experience.

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

There are visual clues on screen that tell you when you have entered a secure environment. In the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid.

As part of the software used by us there are secure processes built into the store. Specifically the engine ensures:

  • Every order has a unique number
  • Every order is logged in a robust database
  • All your payment details can only be retrieved by Ibanz and Professional IQ in an encrypted session
  • Confirmation emails of your order are sent to you the customer

Email Policy

We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us you go on a list to receive email announcements about products, offers and promotions and news from IBANZ and Professional IQ. We may disclose your email address to third parties in circumstances - check our privacy policy for further details.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails simply click the unsubscribe link at the bottom of the newsletter. This will remove your email address from our mailing list. If you unsubscribe you will still receive emails specifically related to your online orders.

Delivery Policy

Delivery charges are calculated and added to your order after you enter your delivery location and before you enter your payment details. You get to see the full charge before completing your purchase.

We support delivery of all of our physical products anywhere in New Zealand; however some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this. We do not deliver physical items outside New Zealand, however overseas orders may still be placed with a New Zealand delivery address.

The anticipated delivery time will be within 2-4 working days unless an item ordered is out of stock in which case you will be notified of the expected additional delay.

Deliveries are made by courier. The delivery company used is dependent on your delivery location and the size of the items ordered. Our delivery charges are as follows:

  • Auckland: $5.00
  • Rest of North Island: $7.00
  • South Island: $10.95

Note that higher charges will apply for large/heavy items and also for deliveries to some rural and remote areas. We will advise you by email when you place your order if a higher delivery charge is required. We will not send the goods without your approval of this higher rate.

Description of Products

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order. For the purchase of qualifications and workshops further information can be found under our enrolment terms and conditions.


Where online webinars are offered booking the webinar and attendance requires the use of WebEx online webinar delivery software.

If you wish to attend a webinar you are responsible for downloading the WebEx application software and testing that your preferred method of watching (laptop, pc or other device) works and has the appropriate hardware to deliver efficiently.

We have confidence in the WebEx delivery system, and will provide support to the best of our ability, but do not accept any liability for failure or loss caused by the WebEx system.

Webinars are attended by multiple customers and by purchasing a webinar you accept that others may hear what you are saying via microphone, and acknowledge that your input into the webinar may be recorded for future use.  

If we fail to deliver awebinar we will refund your purchase. If the failure is as a result of a customer error or IT issue we will at our discretion provide no refund, provide a recorded version of the webinar, or provide a store credit. No refund will be given if you choose not to attend within 7 days of the event.


Returns & Damaged Goods Policy

We stand by the quality of our product and we make things right if you are not satisfied with your purchase. You can return any damaged product you buy from us for a full refund or exchange within 14 days of purchase. If physical goods have been damaged in transit please call us on 3061731. No refunds will be given for undamaged products including but not limited to course material, dvds, workshop content or online education.

Pricing Policy

All prices are stated in New Zealand dollars and include GST.

Site Usage Terms

Reproduction of the images and text on this site for any other purposes is prohibited.