Terms and Conditions

Definitions

The following terms used have the following meanings:

“We”, “us”, “our” or “Professional IQ” means Professional IQ College Limited.

“You” and “your” means the person enrolled with Professional IQ.

Student Enrolment Terms and Conditions

Everyone who enrols with Professional IQ is subject to these terms and conditions.

Declaration

You agree and declare that you have read the Student Handbook, and these terms and conditions and that you understand them and agree to abide by all terms and conditions of enrolment, study and conduct.

You further agree and declare that the information supplied in your online account profile is true and correct. If any information is found to be false or inaccurate, you agree that your enrolment may be cancelled and that you will be held to the terms and conditions set out in the Withdrawals and Refunds policy in the Student Handbook as if such cancellation was a withdrawal.

Plagiarism

We expect you to complete all assignments and activities by yourself. All work must be your own and you must not present the work of others as your own (plagiarism). You cannot copy directly from any other source, including the study guides, other textbooks, the internet, or any other student’s responses. You cannot use artificial intelligence (AI), large language models, or other machine learning solutions such as ChatGPT to generate your assessment answers. The assessment requires that you use your own words to explain or describe answers. We have employed a system that will detect plagiarism. If you are found to have plagiarised or copied your answers, you may be removed from the programme and no refund for fees paid will be issued.

Course Evaluation and Feedback

Professional IQ continuously tries to improve its programmes and courses. We request that all students complete a course evaluation and satisfaction survey.  It gives us valuable feedback on the quality of our courses and where we can improve. We are also interested in finding out how satisfied you are with your learning experience at Professional IQ.

Personal Information

We collect your personal information to identify you as a student and to ensure that records of learning are updated correctly on completion of unit standards and qualifications. You must:

• Advise us in writing if you prefer to be addressed by a name that is different from your formal name
• Supply us with a physical home address (not a PO Box number)
• Provide us with your workplace details if you are working
• Advise us of any changes to your personal details

As a requirement of the Ministry of Education, you must identify your ethnicity, age and date of birth for statistical purposes.

Students under 18 years old at the time of application will be required to provide the name and contact details of a parent or legal guardian.

International students are required to supply us with next of kin/emergency contact details as follows:

• Name
• Address
• Phone number; and
• The person’s relationship to you

Employer disclosure

If your employer or another company or person has paid for or arranged your enrolment, we will consider them to be a sponsor. They may be informed of student progress updates on a continual basis by a member of the Professional IQ staff. The sponsor will be entitled to information such as:

• Completion of assessments
• Completion of unit standards
• Completion of course
• Assessment results
• Failure to complete the unit standards and assessments within the recommended or mandatory time frame for completion

Privacy Act 2020

We are governed by the Privacy Act 2020 in the way we collect, use and disclose your personal information. Please refer to our Privacy Policy.

Intellectual Property

All learning and assessment materials are subject to the copyright and intellectual property rights of Professional IQ, unless otherwise stated. These materials may not be reproduced, distributed or modified without our express written permission. You are given a non-transferrable personal license to access the study material and other resources while you are enrolled. This permission is automatically revoked if you withdraw or are expelled from Professional IQ.

Limitation of Liability

Other than liability that we can’t exclude or limit by law, our total aggregate liability to you in any circumstance is limited to the total amount you paid us for your course in the 12 months immediately preceding the date on which the claim giving rise to the liability arose, or $2,000, whichever is the lesser.

We will not be held responsible for any errors or omissions contained in any of our publications, study materials and other resources or for any loss, damage or distress resulting from adherence to any advice, suggestions or recommendations made.

All implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.

We have no liability whatsoever arising from our services in respect of any loss of revenue, loss of goodwill, loss of profit, loss of savings, loss of capital, damage to reputation or loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.

English Language Requirements

You warrant that you have sufficient proficiency in the English language to understand the course materials and submit the written assessments required to complete the course you have enrolled in.

Refer to the Student Handbook for further details.

Student Fees

All fees stated on the website or in any Professional IQ documentation are subject to change and we reserve the right to amend the stated fees as required. We reserve the right to withhold enrolment, the reporting of credits, and the issuing of qualifications until you have paid, in full, the course fees, including any extension fees or other charges levied by us.

Student Fee Protection

The New Zealand Government requires all private training establishments that are registered with NZQA to have protection for student fees received in advance. Students paying their own fees (in part or full) will be required to deposit their payment directly into the Public Trust Student Fee Protect account.

Withdrawals and Refunds

You must notify us by email ([email protected]) if you wish to withdraw from a course or programme and include a reason with your request. The date we receive your application to withdraw is the Date of Withdrawal. The refund entitlements for domestic students are set out in section 357 of the Education and Training Act 2020. Refer to the Student Handbook for detailed terms and conditions.

Course Completion

You are required to complete your enrolled course of study within a set period. The final date for completing your course (Completion Date) will be emailed to you on enrolment. Your assessments need to be submitted, marked and achieved by the Completion Date. This includes any Further Evidence Required (FER) by your assessor, which must also be completed, submitted and achieved by the Completion Date.

Further Evidence Required (FER)

You have three attempts to achieve each assessment in your enrolled course of study. If the first assessment is not sufficient to pass, further evidence will be required (FER1). If the FER1 is not sufficient, you will have one further opportunity to submit an FER (FER2). An additional fee will apply for the assessment of an FER2 and will be advised to you when an FER2 is requested by your assessor. The fee is payable prior to the FER2 being assessed. Refer to the Student Handbook for detailed terms and conditions.

Extensions

Extensions to course duration beyond the Completion Date will incur an additional fee. You are entitled to one paid extension of up to a maximum of six weeks unless there are extraordinary circumstances, in which case Professional IQ, in its sole discretion, may grant an extension of 12 weeks. To apply for an extension, email [email protected] a minimum of three weeks before the Completion Date. You will be advised of the amount of the extension fee at the time of application. Refer to the Student Handbook for detailed terms and conditions.

Complaints and Concerns

If you have any concerns or complaints that impact your course of study, please email Student Support at [email protected]. You may also direct your complaint or concern to the appropriate staff member of Professional IQ. Contact details for the Professional IQ team are set out in the Student Handbook. If you feel that your issue is unresolved and you wish to make a complaint against Professional IQ, you can contact NZQA and follow their complaint procedure. Refer to the Student Handbook for further details about our complaint procedure.

Assignment

You may not assign or transfer any rights, benefits or obligations under these terms to any other person without our prior written consent. We may, at any time, assign or transfer any of our rights, benefits or obligations under these terms without needing to obtain your consent to any such assignment or transfer.

Amendments

We reserve the right to amend these terms and conditions and are under no obligation to notify you personally of these changes.

Force Majeure

Neither party is liable to the other for any failure to perform its obligations under these terms and conditions to the extent caused by force majeure.

Governing Law

These terms are governed by the laws of New Zealand and each party submits to the exclusive jurisdiction of the New Zealand courts.