How One-on-One Support Helped Sharon Complete her Level 5 with Confidence

When Sharon McAlister enrolled in the Investment strand of the New Zealand Certificate in Financial Services (Level 5) with Professional IQ, she came in with the clear goal of completing her qualification. What she found was a level of support that outshone every other training provider she had studied with.

The Challenge: Getting the First Assessment Right

Early in her studies, Sharon had a question about one of her assessments and wanted to confirm she was on the right track before pushing ahead. The stakes were higher than a single task, because the same process had to be repeated across two additional case studies. Getting clarity at the start meant setting a solid foundation that she could build on through every assessment task.

So Sharon requested a one-on-one tutorial session to clarify exactly what was required.

One-On-One Support that Made the Difference

Sharon’s assessor, Dianne, took the time to explain everything clearly, answered every question, and confirmed Sharon was heading in the right direction. The feedback was consistently positive, constructive, and encouraging.

More than the mechanics of the assessment, it was the sense of being genuinely backed that stood out. Sharon felt that Dianne wanted her to succeed, and this encouragement carried her through to the end.

An Experience that Exceeded Expectations

From enrolment through to completion, Sharon found the experience enjoyable, well organised, and professionally delivered. The level of support and communication throughout the course was, in her words, outstanding.

The quality of the course material, the responsiveness of the staff, and the encouragement she received made this the best learning experience she had had.